CRM Implementation
We can take you from initial strategy and business case development through to full implementation, training and support of your Customer Relationship Management (CRM) initiatives.
Our staff include specialists in the leading CRM tools, in particular the market leading systems such as Microsoft Dynamics and Salesforce.com. We very much focus on implementation based on effective design of business processes and training, to ensure successful user adoption and Return On Investment (ROI).
Whether it is helping with a CRM roadmap or CRM implementation plan, or simply providing CRM experts for advice, we have a team to help.
We provide an exceptional level of experience in CRM implementation, including:
Initial planning, including Strategic roadmaps, ROI analysis and Business case development
Business requirements definition
Vendor and product selection
Business process analysis and reengineering
Project and programme management
Technical implementation of CRM solutions
“Out of box”, pre-packaged solutions based on leading CRM products
Training collateral, bespoke training preparation and training delivery
CRM project rescue and audit
