CRM TRAINING
Our training work focuses on the provision of high quality, tailored training material, training delivery and support. We have the benefit of a substantial body of existing collateral which we can use together with highly experienced staff.
In our experience common training issues arise from training “to the technology” rather than to revised business processes. Our training is tailored to reflect and focus on improved business processes and critically to establish strong “business protocols” around how the CRM solution is used – e.g. how, when and where to enter data.
Cantata has a wealth of collateral, with a catalogue of standard training courses. Our training courses can be tailored not just to your specific configuration and business requirements, but to the specific needs of different user groups. For example, our training provision to Executive users is generally held on a 1-1 basis covering high level needs, such as reporting, while user training will be tailored for different user groups.
In addition to training, we have specialists who can assist in cultural change and communication strategies, to ensure greatest success for your CRM initiatives.
CRM Support
Cantata prides itself on its support, provided both during and after implementation.
Our dedicated, UK-based support team provides real “business level” support, going beyond the typical technical support provided by many vendors.
We have a variety of SLA-backed support options and an unprecedented level of customer satisfaction.
We support both hosted and on-premise CRM deployments.
